Return & Refund Policy

1. Eligibility for Returns

• Items must be returned within 14 days of delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase (receipt/order ID) is required

2. Non-returnable Items

• Opened beauty or personal care products
• Items marked as final sale or clearance
• Gift cards

3. Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no extra cost.

4. Return Process

• Contact our support team at ufeelcosmeticsandnutritionltd@gmail.com
• Include your order number and reason for return
• We will provide instructions for returning the product

5. Refunds

• Refunds are processed to the original payment method
• It may take 15–30 business days for the refund to appear
• Shipping fees are non-refundable unless the item was defective

6. Exchange Policy

We currently do not offer direct exchanges. You may return an item and place a new order for a different product.

7. Late or Missing Refunds

• Check your bank account again
• Contact your credit card company or bank (it may take time)
• If you still have not received your refund, contact us

8. Need Help?

📧 Email us at ufeelcosmeticsandnutritionltd@gmail.com
📦 For returns, please include your order number and photos if applicable.